This incident has been resolved and we will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 23 November 2021 23:00 Hrs.
Incident End Date & Time (GMT) : 25 November 2021 06:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Support team is currently monitoring the issue on high priority as the MO/MT/DLR delivery has returned to normalcy.
Monitoring NOC will continue to follow-up and update you on the progress made.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Maxis in Malaysia
• Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic .
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery.
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 23 November 2021 23:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.