Sinch Contact Pro Quarterly Maintenance - NA
Scheduled Maintenance Report for Sinch
Completed
The scheduled maintenance has been completed.
Posted Jan 13, 2025 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 12, 2025 - 01:00 UTC
Scheduled
Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2025-1-12 (Sunday) 1 AM UTC
End time: 2025-1-13 (Monday) 7 AM UTC

Version upgrade will require max. 30 minutes downtime to to all channels and user interfaces.
This will take place at some point during the maintenace window.

In addition, we will be upgrading SAP Business Objects to latest version starting Sunday 6 AM UTC.
Business Objects upgrade has no effect on other Contact Pro services.
During this upgrade Business Objects reporting will be unavailable for several hours.

Note: Post upgrade, clearing of the browser's cache is recommended if any issues are faced.

What´s new documentation regarding the upcoming 25Q1 release can also be accessed directly from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59

Best Regards,
Sinch Contact Pro team
Posted Dec 31, 2024 - 08:18 UTC
This scheduled maintenance affected: Contact Pro (Contact Pro - NA (North America)).
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