Delivery Degradation - Sky Mobile UK

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that we are currently observing stable performance towards Sky Mobile, UK.

Incident Start Time: 2022-01-18 18:05 UTC
Incident End Time: 2022-01-18 22:25 UTC

We consider this incident as resolved.

We appreciate your patience while the operator is working to resolve this matter.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Posted Jan 19, 2022 - 01:18 UTC

Update

We are continuing to investigate this issue.
Posted Jan 18, 2022 - 19:01 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Sky Mobile, UK.

Incident Start Time: 2022-01-18 18:05 UTC
Incident End Time: TBD

Impact: Clients may experience delayed MT/MO/DLR for traffic sent to/from Sky Mobile

We appreciate your patience while the operator is working to resolve this matter.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Posted Jan 18, 2022 - 18:50 UTC
This incident affected: External Connectivity (SMS - EMEA).