All data was successfully imported at 2021-01-20 01:00 GMT. We appreciate your patience while our engineers worked to resolve this incident.
Posted Jan 20, 2021 - 10:14 UTC
Update
Our engineers has identified the issue and are in the process of deploying a fix to ensure data is once again processed. There is currently no ETA when all data will be processed and imported.
Posted Jan 19, 2021 - 11:41 UTC
Investigating
We are currently observing a service degradation of our CCP (Cloud customer portal, Dashboard.sinch.com) causing an delay in importing statistics to Analytics and Message Search.
Impact: Clients may experience delayed data in Analytics and Message Search
Start Time: 2021-01-18 15:00 UTC
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 19, 2021 - 10:08 UTC
This incident affected: Dashboard.sinch.com (Analytics).