Delivery Issue France - NRJ Mobile

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-11-18 04:59 UTC
Incident End Time: 2024-11-19 06:59 UTC

Posted Nov 19, 2024 - 14:37 UTC

Monitoring

The degradation was confirmed to be on the carrier's end, and they have been working on resolving the issue.

We can observe that performance is restored.

We will continue to monitor for any further disturbances.

Posted Nov 19, 2024 - 02:31 UTC

Update

We are continuing to investigate this issue.

Posted Nov 18, 2024 - 17:02 UTC

Update

We are continuing to investigate this issue.

Posted Nov 18, 2024 - 12:08 UTC

Update

We are continuing to investigate this issue.

Posted Nov 18, 2024 - 09:02 UTC

Investigating

We are currently observing delivery issues in France - NRJ Mobile.

Incident Start Time: 2024-11-18 04:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Nov 18, 2024 - 07:04 UTC

This incident affected: External Connectivity (SMS - EMEA).