General Network Disturbance - EU3

Incident Report for Sinch

Resolved

This incident has been resolved.

Start Time: 2022-03-11 11:07 UTC
End Time: 2022-03-11 11:35 UTC

Impact: Some clients may have experienced SMPP connectivity issues and/or HTTP submit rejections towards EU3. No accepted messages have been lost.

Impacted Site:
SMPP FQDN: smpp-eu3.clxcommunications.com / eu3.smpp.api.sinch.com (93.158.78.4)
HTTP FQDN: http-eu3.clxcommunications.com / eu3.httpsms.api.sinch.com (93.158.78.4)

Corresponding redundant site is available. Ensure you are redundantly connected to both our EU sites to avoid loss of service.

Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53)
Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53)
Posted Mar 11, 2022 - 12:58 UTC

Monitoring

We are not seeing any impact as of 11:35 UTC. The situation is currently under close monitoring.
Posted Mar 11, 2022 - 12:08 UTC

Investigating

We are currently investigating a general network issue on our EU3 site.

Start Time: 2022-03-11 11:07 UTC
Posted Mar 11, 2022 - 11:41 UTC
This incident affected: Messaging APIs (SMPP - EU, HTTP - EU).