DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-44008

Incident Report for Sinch

Resolved

MM7 queues built within our platform has been cleared and traffic is processing normally.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted.
Mobile Originated (MO) Traffic: Not impacted.
DR Notification : Not impacted.

Incident Start Date & Time (GMT) : 31-Oct-2022 17:40 Hrs.
Incident End Date & Time (GMT) : 01-Nov-2022 01:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 01, 2022 - 01:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 01, 2022 - 00:34 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 31, 2022 - 23:41 UTC

Investigating

Ticket Number : : MNOC-44008
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 31-Oct-2022 17:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 31, 2022 - 18:09 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).