DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages |TT#MNOC-41018

Incident Report for Sinch

Resolved

MM7 queues built within our platform were due to high traffic and have cleared now.
Traffic is now processing normally. We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted

Incident Start Date & Time (GMT) : 4 July 2022 17:50 Hrs.
Incident End Date & Time (GMT) : 5 July 2022 01:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 05, 2022 - 01:13 UTC

Investigating

Ticket Number :: MNOC-41018
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further progress.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 4 July 2022 17:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 04, 2022 - 18:07 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).