We are pleased to inform you that the queues built within platform have been cleared and the issue has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 04th June 2025 12:00 GMT. Incident End Date & Time (GMT) : 04th June 2025 1:35 GMT.
We appreciate your patience and understanding.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Jun 05, 2025 - 10:16 UTC
Update
Dear Clients,
We are pleased to inform you that the queues built within platform have been cleared and the issue has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 04th June 2025 12:00 GMT. Incident End Date & Time (GMT) : 04th June 2025 1:35 GMT.
We appreciate your patience and understanding.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Jun 05, 2025 - 10:15 UTC
Monitoring
The Traffic is resume back to normal and we are monitoring the traffic.
Posted Jun 04, 2025 - 13:12 UTC
Update
The Traffic is resume back to normal and we are monitoring the traffic.
Posted Jun 04, 2025 - 13:11 UTC
Investigating
Ticket Number :: MNOC-59274 Services:: DI SMS 365(iSMS)
Impact ::
Mobile Terminating (MT) Traffic: Impacted Mobile Originated (MO) Traffic: Impacted
Description :: We are writing to inform you that All customers will experience an impact for MO and MT messages due to some issue with internal server , Internal teams are proactively investigating the issue and will update on progress as soon as possible.
Incident Start Date & Time (GMT) : 04th June 2025 12:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 04, 2025 - 12:31 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US, International SMS 365).