Delivery Issue USA - T-Mobile

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-07-13 14:59 UTC
Incident End Time: 2026-07-13 18:34 UTC

Posted Jul 13, 2026 - 21:29 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 13, 2026 - 18:24 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 13, 2026 - 17:16 UTC

Investigating

We are currently observing delivery issues towards USA - T-Mobile.

Incident Start Time: 2026-07-13 14:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Posted Jul 13, 2026 - 15:37 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - 10DLC, MMS - US, MMS - US - 10DLC).