DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards multiple MTN networks

Incident Report for Sinch

Resolved

Monitoring NOC teams have confirmed that the incident is resolved.

Incident Start Date & Time (GMT) : 08 Dec2021 21:45 Hrs.
Incident End Date & Time (GMT) : 08 Dec2021 23:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Dec 08, 2021 - 23:22 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing inconsistent delivery towards multiple MTN networks.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Queueing at carrier end.
DR Notification : Queueing at carrier end.
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 08 Dec2021 21:45 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Dec 08, 2021 - 22:13 UTC
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