Please be informed that the message queues were successfully cleared at 19th November 08:07 GMT. However, our technical teams are still actively investigating to identify the root cause of the incident.
We continue to monitor the systems closely and will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Posted Nov 19, 2025 - 08:21 UTC
Investigating
Ticket Number :: MNOC-62149 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 19th November 2025 07.40 GMT Incident End Date & Time (GMT) :
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 19, 2025 - 07:57 UTC
This incident affected: Sinch DI Services (International SMS 365).