We are writing to inform you that traffic has been stable since 01:03 UTC, and we will resolve this incident.
Start Time: 2020-09-15 18:45 UTC End Time: 2020-09-16 01:03 UTC
Impact: Clients may have observed delayed MT messages towards Rogers Wireless - Canada.
We thank you for your patience while we worked with the operator to resolve this. Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch
Posted Sep 16, 2020 - 02:06 UTC
Update
We are continuing to investigate this issue.
Posted Sep 15, 2020 - 19:58 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing MT delivery delays towards Rogers Wireless - Canada.
Start Time: 2020-09-15 18:45 UTC
Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch
Posted Sep 15, 2020 - 19:58 UTC
This incident affected: Connectivity by region (SMS - CA - LongCode, SMS - CA - ShortCode, SMS - CA - Toll Free).