We are writing to inform you that we are no longer observing any degradation towards the Claro network in Brazil since 15:40 UTC.
Incident Start Time: 2022-02-13 05:18 UTC Incident End Time: 2022-02-13 15:40 UTC Impact: Clients may observe delayed or failed MT/MO/DR towards/from Claro network in Brazil
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Feb 14, 2022 - 01:37 UTC
Investigating
Dear client,
We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.
Incident Start Time: 2022-02-13 05:18 UTC
Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil
If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Feb 13, 2022 - 05:44 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - LATAM).