DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from multiple operators in Tanzania

Incident Report for Sinch

Resolved

Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe degradation in receipt of delivery from multiple operators in Tanzania.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 2 November 2021 10:00 Hrs.
Incident End Date & Time (GMT) : 2 November 2021 12:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 02, 2021 - 12:02 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in receipt of delivery from multiple operators in Tanzania.
Some of our customers may observe delay in receipt of DLR for the MT Traffic terminating into multiple operators in Tanzania.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 2 November 2021 10:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 02, 2021 - 10:47 UTC