MM7 queues have been cleared. Issue has been resolved.
Posted Sep 30, 2022 - 02:24 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2022 - 01:47 UTC
Investigating
Ticket Number : :MNOC-43281 Services :: DI MMS 365 – MM7
Description ::
• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. • This would potentially cause delay in delivery of Multimedia messages. • Traffic in queue is processing normally and we will provide an update on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 29-Sep-2021 15:45 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 29, 2022 - 16:19 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).