We received an update from the carrier that this issue has been resolved and we are able to see that traffic towards and from Virgin Mobile UK Network is now normalized.
In case you need further information, please contact technical support at support@sinch.com.
Incident start time: 2020-03-04 23:54 UTC Incident stop time: 2020-03-05 14:30 UTC
Posted Mar 05, 2020 - 18:36 UTC
Identified
We just received information from the carrier that they have identified the issue and is being worked on. More information will be provided once available
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Mar 05, 2020 - 12:25 UTC
Investigating
We are observing intermittent issues towards Virgin Mobile UK.
Impact: Clients may experience delayed or rejected MT and MOs to and from Virgin Mobile UK Network.
Incident start time: 2020-03-04 23:54 UTC Incident stop time: TBA
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Mar 05, 2020 - 08:35 UTC
This incident affected: External Connectivity (SMS - EMEA).