Delivery issue Telcel Mexico

Incident Report for Sinch

Resolved

Dear Clients

We are writing to inform you that this has been resolved.

Incident Start Time: 2020-12-11 14:45 GMT
Incident End Time: 2020-12-11 16:15 GMT


If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 11, 2020 - 16:57 UTC

Update

We are continuing to investigate this issue.
Posted Dec 11, 2020 - 16:55 UTC

Investigating

Dear Clients

We are writing to inform you that we are currently observing a degradation towards Telcel Mexico. We are working with the operator to solve this issue.

Incident Start Time: 2020-12-11 14:45 GMT

Impact: Clients may observe delayed or failed MTs/MOs/DRs towards Telcel Mexico

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 11, 2020 - 15:53 UTC
This incident affected: External Connectivity (SMS - LATAM).
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