Performance degradation - EU3

Incident Report for Sinch

Resolved

No further impact is observed since our last update, therefore we consider this incident as resolved.

Incident start time: 2023-08-09 09:25 UTC
Incident end time: 2023-08-09 09:36 UTC

Posted Aug 09, 2023 - 10:52 UTC

Monitoring

The situation is stable and no impact has been observed since the restoration time mentioned below.

Impact: Customers may have experienced connection drops towards our EU3 SMSC.
Incident start time: 2023-08-09 09:25 UTC
Incident restoration time: 2023-08-09 09:36 UTC

Posted Aug 09, 2023 - 10:15 UTC

Investigating

We are currently experiencing a performance degradation on our EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.

Impacted endpoints:
eu3.smpp.api.sinch.com
eu3.httpsms.api.sinch.com
eu3.httplookup.api.sinch.com

Corresponding redundant endpoints are available:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com

Please contact support if you have any questions.

Posted Aug 09, 2023 - 09:32 UTC

This incident affected: Messaging APIs (SMPP - EU, HTTP - EU).