DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43976

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Oct 31, 2022 - 02:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 31, 2022 - 02:03 UTC

Identified

MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing, we will continue to monitor and update on further improvements.

Posted Oct 30, 2022 - 18:08 UTC

Investigating

Ticket Number : : MNOC-43976
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 30-Oct-2022 15:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 30, 2022 - 16:13 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).