Network disturbance - EU3

Incident Report for Sinch

Resolved

We have not observed any issues since our previous update. Clients may have experienced delayed messages to the following destinations:
Iraq, Japan, Malaysia, Mongolia, Singapore, Slovakia, South Korea, Vietnam

Incident start time: 2022-12-13 13:03 UTC
Incident end time: 2022-12-13 13:47 UTC

Posted Dec 13, 2022 - 15:02 UTC

Monitoring

The situation has stabilized and we are seeing a full recovery as of 13:47 UTC. We are currently monitoring the stability.

Posted Dec 13, 2022 - 13:55 UTC

Investigating

We are currently experiencing a network disturbance in our EU3 site. Impact is currently being assessed and additional information will be shared as it becomes available to us.

Posted Dec 13, 2022 - 13:23 UTC

This incident affected: Messaging APIs (SMPP - EU, HTTP - EU).