All the queues have been processed and this incident has been resolved.
Incident Start Date & Time (GMT) : 06 August 2021 03:30 Hrs. Incident End Date & Time (GMT) : 06 August 2021 06:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 06, 2021 - 07:08 UTC
Investigating
Ticket Number :: MNOC-32037 Services:: DI SMS 365 (SMSx)
Description ::
Currently, we are observing queues related to MT and DLR traffic within our SMSx platform Some customers may observe potential delay in delivery for MT and DLR traffic We are working at high priority to resolve the issue, and will update on any further improvements
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 06 August 2021 08:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 06, 2021 - 03:48 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).