Queues have been processed successfully. Incident is resolved.
Incident Start Date & Time (GMT) : Sun Jun 25 15:35 GMT 2023 Incident Start End & Time (GMT) : Sun Jun 25 17:31 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2023 - 18:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 25, 2023 - 17:31 UTC
Update
We are continuing to investigate this issue.
Posted Jun 25, 2023 - 17:13 UTC
Investigating
Ticket Number :: MNOC-48806 Services:: DI SMS 365 (SMSx)
Description :: Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for MT messages. MO and DR traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Sun Jun 25 15:35 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2023 - 16:07 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).