DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO , MT and DLR traffic towards Globe Telecom in Philippines

Incident Report for Sinch

Resolved

This incident has been resolved and traffic is processing normally.


Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 01 June 2022 16:30 Hrs.
Incident End Date & Time (GMT) : 02 June 2022 22:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 02, 2022 - 23:34 UTC

Update

The degradation is still ongoing, we are actively checking with our partners.

We will update on further progress.
Posted Jun 02, 2022 - 16:06 UTC

Update

The degradation is still ongoing, we are actively checking with our partners.

We will update on further progress.
Posted Jun 02, 2022 - 12:06 UTC

Update

The degradation is still ongoing, we are actively checking with our partners.

We will update on further progress.
Posted Jun 02, 2022 - 09:53 UTC

Update

The degradation is still ongoing, we are actively checking with our partners.

We will update on further progress.
Posted Jun 02, 2022 - 05:25 UTC

Update

The degradation is still ongoing, we are actively checking with our partners.
We will update on further progress.
Posted Jun 02, 2022 - 02:03 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Globe Telecom in Philippines.
• Some of our customers may observe potential delay in delivery of MO , MT and DLR traffic towards Globe Telecom in Philippines
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 01 June 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 01, 2022 - 17:54 UTC