Planned Maintenance - XMS Traffic Database Upgrade

Scheduled for Jun 25, 09:00 - 10:00 UTC

Scheduled

We are writing to inform you that, as part of our continuous efforts to improve the performance, stability, and reliability of our platform, we will be performing scheduled maintenance on the XMS Traffic platform at the times specified below.

Type: Maintenance – XMS Traffic Database Upgrade (MySQL 8.0 → 8.4)

Start Time: 2026-06-25 09:00 UTC
End Time: 2026-06-25 10:00 UTC

Impact: XMS Traffic – US, BR, CA, AU and EU. During the maintenance window, clients making GET requests may experience intermittent service interruptions, increased response times, or temporary request failures due to the database upgrade activities.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Posted Jun 11, 2026 - 15:32 UTC

This scheduled maintenance affects: Messaging APIs (REST - US, REST - EU, REST - AU, REST - CA, REST - BR).