We like to inform you that our support team has implemented the fix and the potential delay in delivery of MO, MT, and DLR has been resolved. Our support team has identified and addressed the root cause of the problem, ensuring a seamless delivery and timely delivery of messages.
We appreciate your patience and understanding throughout the process.
Incident Start Date & Time (GMT) :28 July 2023 6:00 GMT Incident End Date & Time (GMT) :29 July 2023 13:30 GMT
Our internal team is constantly working with Support team to resolve the issue completely.
We are observing that the issue has been normalised since 12:45 UTC 2023-07-28.
NOC team will update on further complete resolution of the issue.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Jul 28, 2023 - 13:19 UTC
Investigating
Ticket Number :: NA Services::DI SMS 365
Description :: Currently we are observing connectivity issue with one of our partner towards multiple destination . Our internal team is working to resolve the issue. Customers may observe a potential delay in delivery for MO, MT and DLR traffic.
Impact :: Mobile Terminating (MT) Traffic: potential delay in delivery Mobile Originated (MO) Traffic: potential delay in delivery DR Notification : potential delay in delivery Message Manager: : not applicable Extranet : not applicable
Incident Start Date & Time (GMT) :28 July 2023 6:00 GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.