Delivery Issue AT&T and Verizon US

Incident Report for Sinch

Resolved

This incident has been resolved.

We are no longer observing MT delivery issues towards AT&T and Verizon US.

Impact: Clients may have observed a delay in MT messages and DR.

Updated Incident Start Time: 18:55 UTC (AT&T) / 19:33 UTC (Verizon)
Incident Stop Time: 20:10 UTC

Posted Dec 17, 2019 - 20:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 17, 2019 - 20:45 UTC

Investigating

We are observing MT delivery issues towards AT&T and Verizon US.

Impact AT&T: Clients may have observed a delay in SMS and MMS short code MT messages and DLRs.
Impact Verizon: Clients may have observed a delay in SMS short code MT messages and DLRs.

Posted Dec 17, 2019 - 20:11 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).