DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-37707

Incident Report for Sinch

Resolved

The issue has bene resolved. Traffic is processing fine without any delay.

Incident Start Date & Time (GMT) : 22 February 2022 17:48 Hrs.
Incident End Date & Time (GMT) : 22 February 2022 18:40 Hrs.
Posted Feb 22, 2022 - 19:12 UTC

Monitoring

The queues were due to high traffic and reduced gradually.
currently queues have been cleared and we are monitoring at the moment.

We will update further.
Posted Feb 22, 2022 - 19:01 UTC

Investigating

Ticket Number :: MNOC-37707
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 February 2022 17:48 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Feb 22, 2022 - 18:18 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).