US & CA Toll Free Number Provider

Incident Report for Sinch

Resolved

We are now seeing services restored to normal and queues have been drained.

Start Time: 2020-01-20 19:05 UTC
End Time: 2020-01-20 20:03 UTC

Impact MT: Clients may have observed delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may have observed delayed or rejected MOs from US and CA

Posted Jan 20, 2020 - 21:22 UTC

Investigating

We are currently investigating an issue with our United States and Canadian Toll Free Number Provider. The issue may affect MT, DLR and MO services using US and CA Toll Free Numbers

Impact MT: Clients may observe delayed or rejected MTs and DLR to US and CA
Impact MO: Clients may observe delayed or rejected MOs from US and CA

Posted Jan 20, 2020 - 19:44 UTC

This incident affected: External Connectivity (SMS - CA - Toll Free, SMS - US - Toll Free).