DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-34393

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Oct 30, 2021 - 07:46 UTC

Identified

The MM7 queues built within our platform are due to high traffic.
Queues are reducing gradually, we will continue to monitor and update further progress.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 30, 2021 - 01:51 UTC

Investigating

Ticket Number :: MNOC-34393
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 29 October 2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 29, 2021 - 16:27 UTC