Service degradation - Analytics on customer dashboard

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2025-05-12 07:05 UTC
Incident End Time: 2025-05-13 22:15 UTC
Posted May 14, 2025 - 03:23 UTC

Update

We are continuing to monitor for any further issues.
Posted May 13, 2025 - 18:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 13, 2025 - 13:54 UTC

Update

We are continuing to investigate this issue.
Posted May 13, 2025 - 13:17 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard.

Impact: Delayed balance updates and data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Please contact support@sinch.com should you require further information or assistance.
Posted May 13, 2025 - 10:27 UTC
This incident affected: Dashboard.sinch.com (Analytics).