Delivery Issue Brazil - SurfTelecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-01-18 03:41 UTC
Incident End Time: 2025-01-18 15:06 UTC
Posted Jan 18, 2025 - 18:25 UTC

Monitoring

Service has been restored and we are monitoring the performance.

Restoration time 2025-01-18 11:59 UTC.
Posted Jan 18, 2025 - 12:47 UTC

Update

We are continuing to investigate this issue.
Posted Jan 18, 2025 - 08:26 UTC

Update

We are continuing to investigate this issue.
Posted Jan 18, 2025 - 06:19 UTC

Investigating

We are currently observing delivery issues in Brazil - SurfTelecom.

Incident Start Time: 2025-01-18 03:41 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 18, 2025 - 05:15 UTC
This incident affected: External Connectivity (SMS - LATAM).
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