Sinch Deactivation File Service degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jun 21, 2024 - 19:07 UTC

Update

We are continuing to investigate this issue.

Posted Jun 20, 2024 - 18:03 UTC

Update

We are continuing to investigate this issue.

Posted Jun 19, 2024 - 17:00 UTC

Update

We are continuing to investigate this issue.

Posted Jun 18, 2024 - 16:44 UTC

Update

We are continuing to investigate this issue.

Posted Jun 17, 2024 - 15:08 UTC

Update

We are continuing to investigate this issue.

Posted Jun 16, 2024 - 14:09 UTC

Update

We are continuing to investigate this issue.

Posted Jun 15, 2024 - 13:02 UTC

Update

We are continuing to investigate this issue.

Posted Jun 14, 2024 - 12:08 UTC

Update

We are continuing to investigate this issue.

Posted Jun 13, 2024 - 11:09 UTC

Update

We are continuing to investigate this issue.

Posted Jun 13, 2024 - 02:04 UTC

Update

We are continuing to investigate this issue.

Posted Jun 12, 2024 - 20:14 UTC

Update

We are continuing to investigate this issue.

Posted Jun 12, 2024 - 17:02 UTC

Investigating

We are currently observing issues with our Sinch Deactivation File Service and we are investigating.

Incident Start Time: 2024-06-07 00:00 UTC

Impact: Clients are be able to connect, however starting from the incident time, T-mobile and AT&T files are not available to be retrieved from the service. Files will not be lost during this incident.

Posted Jun 12, 2024 - 14:44 UTC

This incident affected: Messaging APIs (US Disconnect File Service - US).