Sinch Service Notification - Brazil Site

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Nov 09, 2021 - 05:52 UTC

Monitoring

Dear client,

We are retroactively informing you of a network disturbance that we have observed at our Brazil site which has now been restored.

Type: Network Disturbance - Brazil Site
Start Time: 2021-11-09 01:15 UTC
Stop Time: 2021-11-09 01:42 UTC

Impacted Site:
SMPP FQDN: br1-1.smpp.api.sinch.com (18.230.128.254), br1-2.smpp.api.sinch.com (18.230.32.51)
HTTP FQDN: br1-1.httpsms.api.sinch.com (18.230.128.254), br1-2.httpsms.api.sinch.com (18.230.32.51)
ENUM FQDN: br1-1.httplookup.api.sinch.com (18.229.214.154), br1-2.httplookup.api.sinch.com (18.230.156.141)

Impact: Clients may have observed intermittent connection drops towards the affected site.
Impact MT: Clients may have experienced MT delays towards Brazil.
Impact MO: Clients may have experienced MO delays from from Brazil.
Impact Number Lookup: Clients may have experienced failures on number lookups via Brazil site.

We appreciate your patience and apologize for any inconvenience while we worked with our vendor to resolve the issue. We will continue to monitor the stability of the network connections at our Brazil site

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted Nov 09, 2021 - 02:07 UTC

This incident affected: External Connectivity (SMS - LATAM) and Messaging APIs (SMPP - BR, HTTP - BR, REST - BR).