We are writing this to let you know that all queues have been processed and traffic resumed back to normal. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : 03 February 2023 23:30 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Feb 04, 2023 - 00:52 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are proactively monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Feb 03, 2023 - 20:19 UTC
Investigating
Ticket Number :: MNOC-45741 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 03 February 2023 16:10 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 03, 2023 - 16:29 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).