Delivery Issue U Mobile - Malaysia

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-07-09 15:30 UTC.

Incident End Time: 2025-07-10 11:48 UTC.

Posted Jul 10, 2025 - 14:10 UTC

Update

The service has been partially restored while a portion of the international traffic remains degraded.

Partial restoration time: 2025-07-10 00:33 UTC

Posted Jul 10, 2025 - 06:15 UTC

Update

We are continuing to investigate this issue.

Posted Jul 10, 2025 - 04:08 UTC

Update

We are continuing to investigate this issue.

Posted Jul 09, 2025 - 23:51 UTC

Update

We are continuing to investigate this issue.

Posted Jul 09, 2025 - 21:15 UTC

Investigating

We are currently observing delivery issues in U Mobile - Malaysia.

Incident Start Time: 2025-07-09 15:30 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Jul 09, 2025 - 19:06 UTC

This incident affected: External Connectivity (SMS - APAC).