Sinch Operator Notification - Sprint US

Incident Report for Sinch

Resolved

Dear Client,


We are writing to inform you that the operator has confirmed the incident is resolved.

Incident start time: 2020-10-24 13:00 UTC
Incident end time: 2020-10-24 17:34 UTC

Please, contact support@sinch.com should you require further information or assistance.
Posted Oct 24, 2020 - 19:38 UTC

Monitoring

Dear Client,

The traffic towards and from Sprint US has now normalized and is stable.
We are still monitoring the situation should any further issues arise.

Please contact support@sinch.com should you require further information or assistance.
Posted Oct 24, 2020 - 17:03 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delivery issues on a portion of traffic towards Sprint US.

Incident start time: 2020-10-24 13:00 UTC

Impact: Clients may experience delayed MTs and MOs from and to Sprint network

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Posted Oct 24, 2020 - 13:26 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).