DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of DLR traffic towards Globe Telecom in Philippines

Incident Report for Sinch

Resolved

Description ::
• Support team has verified and confirmed that traffic flow is back to normal .
• Monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: No Impact .
Mobile Originated (MO) Traffic: No Impact .
DR Notification : No Impact .
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 26 May 2022 15:00 Hrs.
Incident End Date & Time (GMT) : 26 May 2022 18:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted May 26, 2022 - 19:28 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Globe Telecom in Philippines.
• Some of our customers may observe potential delay in delivery DLR traffic towards Globe Telecom in Philippines.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 26 May 2022 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted May 26, 2022 - 16:35 UTC