Delivery Issues - Turkey

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that we are currently observing stable performance towards the networks Vodafone and Turkcell in Turkey.

Incident Start time: 2022-01-19 17:24 UTC
Incident End time: 2022-01-20 01:05 UTC

We consider this issue as resolved.

We apologize for the inconvenience this has caused.

If you have any questions or concerns, kindly reach out to support@sinch.com.

Posted Jan 20, 2022 - 01:41 UTC

Update

We are continuing to investigate this issue.

Posted Jan 19, 2022 - 18:06 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing MT delivery issues towards the networks Vodafone and Turkcell in Turkey.

Impact: Clients may experience delayed or failed MT traffic towards the networks Vodafone and Turkcell in Turkey.

Incident start time: 2022-01-19 17:24 UTC

We apologize for the inconvenience this has caused.

If you have any questions or concerns, kindly reach out to support@sinch.com.

Posted Jan 19, 2022 - 17:58 UTC

This incident affected: External Connectivity (SMS - EMEA).