DI SMS 365 | Enterprise Messaging | Potential delay in delivery of DLR towards Airtel Tigo Ghana

Incident Report for Sinch

Resolved

We no longer observe delay in delivery towards Airtel Tigo Ghana.
Traffic has been resumed back to normal.

Incident Start Date & Time (GMT) : 16 July 2022 12:00 Hrs.
Incident Start Date & Time (GMT) : 17 July 2022 9:00 Hrs.
Posted Jul 17, 2022 - 09:07 UTC

Update

Support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and will update on further progress made.
Posted Jul 17, 2022 - 01:47 UTC

Update

Support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and will update on further progress made.
Posted Jul 16, 2022 - 21:43 UTC

Update

Support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and will update on further progress made.
Posted Jul 16, 2022 - 18:03 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery report towards Airtel Tigo Ghana.
• Some of our customers may observe potential delay in delivery of DLR traffic towards Airtel Tigo Ghana.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: No expected impact.
Mobile Originated (MO) Traffic: No expected impact
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 16 July 2022 12:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jul 16, 2022 - 12:56 UTC