Delivery Issue Brazil - Vivo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-05-19 15:58 UTC
Incident End Time: 2026-05-19 22:52 UTC
Posted May 20, 2026 - 02:26 UTC

Update

We are continuing to investigate this issue.
Posted May 19, 2026 - 21:13 UTC

Update

We are continuing to investigate this issue.
Posted May 19, 2026 - 18:22 UTC

Investigating

We are currently observing delivery issues in Brazil - Vivo

Incident Start Time: 2026-05-19 15:58 UTC

Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Posted May 19, 2026 - 17:20 UTC
This incident affected: External Connectivity (SMS - LATAM).