We are writing to inform that the incident towards T-Mobile US is resolved.
Start Time: 2021-09-29 07:13 UTC End time: 2021-09-29 07:55 UTC
Please, contact support@sinch.com should you require further information or assistance.
Posted Sep 29, 2021 - 10:55 UTC
Monitoring
Dear Client,
We are observing stable performance towards T-Mobile US and we will keep monitoring traffic for any changes.
Start Time: 2021-09-29 07:13 UTC End time: 2021-09-29 07:55 UTC
Please, contact support@sinch.com should you require further information or assistance.
Posted Sep 29, 2021 - 08:38 UTC
Update
We are continuing to investigate this issue.
Posted Sep 29, 2021 - 08:19 UTC
Update
We are continuing to investigate this issue.
Posted Sep 29, 2021 - 08:02 UTC
Investigating
Dear Client,
We are writing to inform that we are observing delivery issues towards T-Mobile US.
Start Time: 2021-09-29 07:13 UTC.
Impact: Clients may experience rejected longcode, shortcode, 10DLC and Toll Free messages towards the T-Mobile US network.
We appreciate your patience and apologize for any inconvenience experienced while we worked on the issue. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Sep 29, 2021 - 07:58 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).