PSTN Performance Degradation - Brazil

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident is now resolved.

Incident start time: 2021-09-29 07:14 UTC
Incident end time: 2021-09-29 09:04 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com.
Posted Sep 29, 2021 - 11:16 UTC

Monitoring

Dear Client,

We are currently observing stable performance for PSTN towards Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident start time: 2021-09-29 07:14 UTC
Incident Restoration Time: 2021-09-29 09:04 UTC
Incident end time: TBD

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 29, 2021 - 09:31 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation for our PSTN service towards Brazil.

Incident start time: 2021-09-29 07:14 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Posted Sep 29, 2021 - 08:21 UTC
This incident affected: Voice (Phone Calling (PSTN)).