• All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 21 October 2021 00:00 Hrs. Incident End Date & Time (GMT) : 21 October 2021 03:10 Hrs.
Posted Oct 21, 2021 - 03:11 UTC
Update
We observe that the queues for MM7 built within our platform are gradually decreasing. We will update on further improvements.
Posted Oct 21, 2021 - 01:18 UTC
Identified
Ticket Number :: MNOC-34100 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 21 October 2021 00:00 Hrs.