Delivery Issue Saudi Arabia - Zain

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-04-27 10:50 UTC
Incident End Time: 2023-04-27 15:45 UTC

Posted Apr 27, 2023 - 22:05 UTC

Update

We are continuing to investigate this issue.

Posted Apr 27, 2023 - 15:11 UTC

Update

We are continuing to investigate this issue.

Posted Apr 27, 2023 - 12:06 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Zain - Saudi Arabia.
We are working with the operator to resolve the issue.

Incident Start Time: 2023-04-27 10:50 UTC

Impact: Clients may observe delayed or failed MTs towards Zain - Saudi Arabia.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Apr 27, 2023 - 11:56 UTC

This incident affected: External Connectivity (SMS - EMEA).