Delivery Issue Brazil - Telecall

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2025-01-15 15:56 UTC
Incident End Time: 2025-01-15 22:44 UTC
Posted Jan 16, 2025 - 01:10 UTC

Update

We are continuing to investigate this issue.
Posted Jan 15, 2025 - 20:27 UTC

Update

We are continuing to investigate this issue.
Posted Jan 15, 2025 - 18:07 UTC

Investigating

We are currently observing delivery issues in Brazil - Telecall.

Incident Start Time: 2025-01-15 15:56 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 15, 2025 - 16:57 UTC
This incident affected: External Connectivity (SMS - LATAM).