The queues are cleared and the incident is resolved.
Incident Start Date & Time (GMT) : 22 April 2022 16:30 Hrs. Incident End Date & Time (GMT) : 25 April 2022 4:15 Hrs.
Posted Apr 25, 2022 - 07:37 UTC
Update
Dear Client,
We are writing to inform you that our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 25, 2022 - 00:11 UTC
Update
Dear Client,
We are writing to inform you that our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 21:49 UTC
Update
Dear Client,
We are writing to inform you that queues are reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 20:16 UTC
Update
Dear Client,
We are writing to inform you that queues are reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 18:23 UTC
Update
Dear Client,
We are writing to inform you that queues are rapidly reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 17:22 UTC
Update
Dear Client,
We are writing to inform you that queues are rapidly reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 16:13 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 15:11 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 13:49 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 09:37 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 24, 2022 - 06:15 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 23, 2022 - 23:39 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 23, 2022 - 21:21 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 23, 2022 - 18:21 UTC
Update
Dear Client,
We are writing to inform you that queues are gradually reducing and our support teams are closely monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 23, 2022 - 16:05 UTC
Update
Description :: Queues are reducing gradually. Support teams will continue to monitor the traffic.
Ticket Number :: MNOC-39242 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 April 2022 16:30 Hrs.