Ticket Number :: MNOC-31341 Services:: DI SMS 365( SMSx & iSMS )
Description ::
• SDI Monitoring NOC confirms that all the traffic in queue has cleared and traffic delivery has resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 12-July-2021 17:25 Hrs. Incident End Date & Time (GMT) : 12-July-2021 19:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 12, 2021 - 19:50 UTC
Investigating
Ticket Number :: MNOC-31341 Services:: DI SMS 365( SMSx & iSMS )
Description ::
• Currently one of our partners in U.K. is facing outage. • Due to this, our customers might face delay in delivery of MT traffic towards UK destination. • SDI Monitoring NOC is following up with our partner on high priority and will provide an update on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 12-July-2021 17:25 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 12, 2021 - 17:36 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).