We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence we consider this issue as resolved.
Incident Start Date & Time (GMT) : 2 April, 2023 05:00 Hrs. GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 02, 2023 - 05:50 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are still present and reducing gradually. We are actively monitoring the status and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 02, 2023 - 05:01 UTC
Update
Dear Client,
We are writing to inform you that queues are still present and reducing gradually. We are actively monitoring the status and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 02, 2023 - 01:58 UTC
Identified
Dear Client,
We are writing to inform you that queues are still present and reducing gradually. We are actively monitoring the status and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 01, 2023 - 19:26 UTC
Investigating
Ticket Number :: MNOC-47000 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 01 April 2023 15:45 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 01, 2023 - 15:53 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).