A fix has been implemented to restore the correct balance and all affected accounts have been unblocked.
Incident start time: 2022-04-14 08:42 UTC Incident end time: 2022-04-14 11:10 UTC
We appreciate your patience and apologize for any inconvenience experienced during this incident. Please contact support@sinch.com if you have any questions or require further information.
Posted Apr 14, 2022 - 11:25 UTC
Identified
The root cause has been identified and fixed, and no additional accounts will have incorrect balance or be blocked. We are currently working on restoring the balance and active state for the previously blocked accounts.
Posted Apr 14, 2022 - 10:22 UTC
Investigating
We are currently experiencing an issue with our balance calculation causing a subset of customer accounts to be blocked.
Posted Apr 14, 2022 - 10:05 UTC
This incident affected: External Connectivity (SMS - APAC, SMS - EMEA, SMS - LATAM, SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC) and Migrated APIs (Redhot XML (mBlox), E3 (Dialogue), SMS (Legacy Sinch)).